If you are a patient or family member who is not familiar with the world of home healthcare, you probably have a lot of questions. Are you wondering what your first steps should be? Feel free to read through the following questions and answers, and determine whether Home Staff, Inc. offers what you need.
If a person is no longer capable of safely handling daily tasks, such as walking, communicating, cleaning, bathing, and/or preparing meals, yet prefers to remain in their own home, then they may need the services Home Staff, Inc. offers. A doctor can provide you with the information you need to make the correct decision. If he or she recommends in-home care, Home Staff can arrange for a free evaluation by one of our nurse managers, who will work with you to create a suggested plan of care.
Review the accreditations and certifications of all organizations you’re considering. Take into account the longevity and reputation of each provider, and assess for yourself their services, attitudes, and abilities to see if they match your current and future needs.
This is a document that describes the rights and responsibilities of both the agency and its patients. Home Staff and other reputable home care providers create this essential document for all patients at the very beginning of the relationship.
This term refers to an outline of the patient’s course of treatment, describing the specific tasks to be performed by each caregiver. Home Staff takes pride in offering a comprehensive, concise plan of care developed by a nurse manager in collaboration with your physician.
The provider you select should be reviewed by a licensed professional, as they are at Home Staff. Our nurse managers make regular visits to our patients’ homes, and they are regularly monitored by a licensed professional, such as a registered nurse or another nurse manager. In addition, we are constantly working with physicians to coordinate and adjust the type of care we provide to accommodate changes in the condition of each patient.
Provided that the patient gives his or her consent, it is the responsibility of the provider to inform the family of any change in the status of the patient’s health and/or care. If the patient approves, the Home Staff team will communicate with family members to let them know about any significant changes in patient status or treatment.
Make sure that you check on the reputation of the providers you’re considering. Their files should be kept electronically and secured with the very latest firewalls, virus detectors and other technological advancements. These are some of the precautions we take to ensure your privacy at Home Staff.
Simply call or e-mail us
, and you will be contacted by a Home Staff representative to begin our service.
As a reputable provider, we have on-call assistance 24 hours a day, seven days a week, all year long. That’s another advantage of using Home Staff.
The best providers have strong, uniform systems in place, beginning with the hiring process. You should be certain that they have comprehensive processes in place for screening and assessment of each prospective employee, as well as background checks and references. Home Staff excels in all of these areas. All of our caregivers have a minimum of two years of experience. The second aspect to consider is training. Ask whether each person who will come in contact with the patient is qualified to do this sort of work, and if they have professional, current credentials and licenses, as all of the associates at Home Staff do.
To ensure that you’re dealing with a reputable organization, find a provider that has workers' compensation insurance, is covered by a professional liability insurance policy, and follows all federal and state regulations regarding employment practices, including payroll taxes.
Here are some of the other things you might ask once you’ve found some providers to consider:
- Can I change the hours of caregiver service?
- What is the procedure for resolving problems?
- Who do I call with questions or concerns?
- What is the hourly rate?
- Does the agency’s hourly rate change for nights and weekends?
- How does the agency handle billing?
- Can I change caregivers for any reason?
- What is the agency’s cancellation policy?
We believe that once you have the answers to all of these questions, you’ll realize that Home Staff is your best option.